Refund policy

 

Once an order has been placed, we’re unable to cancel it. If your pooch isn’t quite feeling their new bandana when it arrives, you’re welcome to return it for a full store credit. Items must be returned within 14 days of delivery, in their original condition, unworn, unwashed, and with all tags attached. We can’t accept returns for items that have been worn, damaged, or are missing original packaging. Sale items are final and cannot be returned unless faulty.

To start a return, simply email us at woof@poochdoof.com with your order number and details of the item you’d like to send back. Once approved, we’ll provide you with return instructions. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

Once we receive and inspect your return, we’ll issue your store credit so you can pick out something that really gets tails wagging.

You can always contact us for any return question at woof@poochdoof.com

 

Damages and issues
We want every delivery to be tail-waggingly perfect. If your item arrives damaged, faulty, or not quite what you ordered, please reach out to our customer service team within 7 days of receiving it so we can fetch a solution and organise a return.

Exchanges
If your pup’s new look isn’t quite the right fit, we’re happy to help swap it for something that suits them better. Simply contact our customer service team within 14 days of receiving your order, and we’ll guide you through the exchange process. Please note that items must be in their original condition — unworn, unwashed, and with all tags attached — for us to approve an exchange.

Refunds
Once we’ve received and given your return a thorough sniff-over, we’ll let you know if it’s approved. If all paws are on board, we’ll send your store credit your way within 7 business days. If it’s been more than 10 business days since approval and your credit hasn’t shown up, just howl at us at woof@poochdoof.com and we’ll fetch it for you!